Service Support

Boloni is committed to providing comprehensive technical support and after-sales service. From product selection and solution design to installation, commissioning and maintenance, we ensure the stable operation of your equipment.

After-Sales Service

  • 7x24 technical support hotline
  • Remote diagnosis and online guidance
  • On-site repair and commissioning
  • Original spare parts supply
  • Free repair within warranty period

Market Service

  • Professional consulting and selection
  • Customized solution design
  • Product application training
  • Industry trend sharing
  • Sample testing and verification

Document Center

  • Selection manuals and specs
  • Installation and user guides
  • 3D models and dimension drawings
  • Technical white papers
  • Software and firmware updates

Our Service Advantages

Creating continuous value for customers with professional technology and rapid response

01

Suzhou HQ + Service Network

Suzhou headquarters centralizes all pre-sales and after-sales resources, with a service network covering the Yangtze River Delta and major manufacturing bases nationwide, providing 365-day face-to-face service.

02

Professional Engineer Team

An experienced engineering team with core members possessing over a decade of industry experience, providing optimal systematic solutions for customers.

03

Rapid Response Mechanism

7x24 technical hotline, response within 2 hours, on-site arrival within 48 hours (domestic), resolving urgent on-site issues as quickly as possible.

04

Warranty Service Commitment

Standard one-year free warranty. Within the warranty period, equipment quality issues (excluding human factors and force majeure) are serviced free of charge including materials.

05

Ample Spare Parts

A comprehensive spare parts warehousing system with common parts in stock, ensuring quick replacement of damaged components and minimizing downtime.

06

Product Upgrade Service

Products are upgraded year by year with consistent design philosophy, supporting upgrade and retrofit services to continuously drive cost reduction and efficiency improvement.

Service Process

Standardized service process ensuring efficiency and control at every stage

1

Consultation

Customer submits service request

2

Diagnosis

Engineer remote or on-site diagnosis

3

Solution

Solution and quotation provided

4

Implementation

On-site implementation and acceptance

5

Follow-up

Regular follow-up and optimization

Need Technical Support or Service?

Our service team is on standby to provide professional and efficient response

Contact Service Team
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